The Role of Consumer Protection Authorities in Regulating Digital Services

In the recent decade, advances in information and communication technology have greatly changed lives and opened up new possibilities for consumers and businesses. However, it also confronts consumers with some unique obstacles not found in traditional business interactions.

The role of any Consumer Protection Authority is essential to advance consumer interests. The Federal Competition and Consumer Protection Commission (FCCPC), under its enabling Act2 has the mandate to intervene in any sector involving products and services to promote and safeguard the interests and welfare of consumers, amongst others.